Guest Experience Host - Enlightened Hospitality

Union Square Hospitality Group; New York (NY); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life insurance

Employee relief fund

Dining discount

Job summary

Union Square Cafe in New York, NY is hiring a Server to be the first point of contact for guests and help coordinate seating with the Maître D’. The role emphasizes warmth, hospitality, and seamless service in a fast-paced dining room.

The position requires strong guest-facing skills, basic OpenTable knowledge, and the ability to stand for long periods. Fluency in English is essential, with additional languages a plus.

Qualifications

• Experience in a guest facing role in a restaurant preferred, but not necessary.
• Basic understanding of OpenTable functions.
• Ability to walk or stand for long periods of time.
• English fluency and additional languages preferred, but not required.

Responsibilities

• Consistently support a culture of Enlightened Hospitality.
• Create a welcoming and hospitable environment for guests whether in person or over the phone.
• Partner with Maître D’ to quote accurate wait times while “finding the yes” for all guests.
• Properly answer guest inquiries with regards to restaurant hours of operation and basic operational information, menus, and reservations.
• Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly.
• Work with efficiency and a sense of urgency while remaining composed.
• Demonstrates a passion for guest experience and an eagerness to learn and grow.

Skills

Guest service

Communication

English fluency

Tools

OpenTable

Job description

Union Square Cafe in New York, NY is hiring a Server to be the first point of contact for guests and help coordinate seating with the Maître D’. The role emphasizes warmth, hospitality, and seamless service in a fast-paced dining room.

The position requires strong guest-facing skills, basic OpenTable knowledge, and the ability to stand for long periods. Fluency in English is essential, with additional languages a plus.