Guest Experience Host - Welcoming, Seating & Reservations

MGM Resorts International; Biloxi (MS); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

Free meals

Wellness incentives

Employee discounts

Health & income protection

Professional development

Job summary

MGM Resorts International in Biloxi, Mississippi, is seeking a Host to create a warm, welcoming dining experience. You will greet guests, manage the reservation book, and assist the food & beverage team to ensure smooth service.

The ideal candidate is at least 18 years old and can communicate menus, dress codes, and activities accurately. Starting rate is $14.51 per hour plus tips, with multiple perks available to eligible employees.

Qualifications

• Must be 18 years or older.
• Ability to greet guests professionally.
• Ability to manage reservations and phone calls.
• Knowledge of menus and dress code.
• Ability to support F&B team for smooth service.

Responsibilities

• Greet guests promptly as they enter the restaurant.
• Answer phones, keep accurate count of reservations and handle reservation book.
• Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition.
• Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them.
• Communicate with Restaurant Reservations regarding special orders, cake orders, special requests – responsible for conveying all such information to management.
• Maintain knowledge of scheduled daily activities and in‑house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant.

Skills

Customer service

Reservation handling

Menu knowledge

Team collaboration

Professionalism

Job description

MGM Resorts International in Biloxi, Mississippi, is seeking a Host to create a warm, welcoming dining experience. You will greet guests, manage the reservation book, and assist the food & beverage team to ensure smooth service.

The ideal candidate is at least 18 years old and can communicate menus, dress codes, and activities accurately. Starting rate is $14.51 per hour plus tips, with multiple perks available to eligible employees.