Guest Experience Host — Warm Welcomes & Seating

Hotel Investment Services; Harbor Springs (MI); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Earned Sick Time

401k with match

Dining and Lodging Discounts

Job summary

Hotel Investment Services is seeking friendly Hosts for The Pier Restaurant in Harbor Springs, MI. As the first point of contact, you help set the tone for a great guest experience, welcoming guests, seating them, and handing menus.

If you enjoy working in a team, can stand for extended periods, and provide excellent customer service and phone skills, this seasonal, hourly role offers weekends/holidays hours and dining discounts.

Qualifications

• Must be at least 16 years of age.
• Must be able to work weekends and holidays.
• Must be able to stand for at least 5 hours at a time.
• Basic computer skills required.
• Excellent customer service and phone skills.

Responsibilities

• Demonstrate genuine hospitality for an exceptional dining experience by making every guest feel welcome.
• Engage guests in conversation as you seat them.
• Provide menus, water service and introduce the server to their guests.
• Manage wait lists during volume to set guest expectations.
• Speak courteously when answering the telephone.
• Communicate effectively with servers, bar, kitchen and management on level of business.
• Ensure all guests are sincerely thanked as they leave.
• Bus and prep tables for service, clearing dishes and glassware and resetting as needed.
• Answer phone calls and make reservations.
• Maintain clean and organized entryway, dining room and public areas.

Skills

Customer service

Phone skills

Basic computer skills

Teamwork

Job description

Hotel Investment Services is seeking friendly Hosts for The Pier Restaurant in Harbor Springs, MI. As the first point of contact, you help set the tone for a great guest experience, welcoming guests, seating them, and handing menus.

If you enjoy working in a team, can stand for extended periods, and provide excellent customer service and phone skills, this seasonal, hourly role offers weekends/holidays hours and dining discounts.