Assistant Restaurant Manager - Guest Experience Leader

Hotel Investment Services; Harbor Springs (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

The Pier in Harbor Springs is seeking an Assistant Restaurant Manager to support the General Manager in daily operations and uphold our high culinary, service, and sanitation standards.

You will assist in hiring and training staff, organize schedules, monitor food safety, and help drive guest satisfaction while coordinating with Sales and Marketing to grow regional presence. Must have high school diploma and restaurant supervisory experience.

Qualifications

• High school diploma or equivalent required.
• Previous restaurant supervisory experience required; management experience preferred.

Responsibilities

• Assist in hiring and training restaurant staff.
• Organize and oversee the staff schedules.
• Conduct, or assist in conducting, performance evaluations that are timely and constructive.
• Assist in the discipline and termination of employees in accordance with restaurant policy.
• Oversee food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensure customer satisfaction with all aspects of the restaurant and dining experience.
• Handle customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensure compliance with alcoholic beverage regulations.
• Assist in maintaining proper food and beverage costs.
• Conduct daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluate restaurant equipment for repairs and maintenance needs and schedule service.
• Attend meetings to help develop appetizing menus and build our regional market share.
• Create and implement strategies to boost sales, including promotions, events, and partnerships.
• Work directly with the Sales and Marketing team to drive and execute marketing plans
• Maintain sales records and track cash receipts.
• Prepare and submit operations reports and other documentation as requested.
• Perform opening and closing duties as scheduled.
• Perform other duties as assigned.

Skills

Supervision

Leadership

Interpersonal skills

Time management

Organizational skills

Food handling awareness

Microsoft Office Suite

Weekend/holiday availability

Education

High school diploma or equivalent

Restaurant supervisory experience

Tools

Microsoft Office Suite

Job description

The Pier in Harbor Springs is seeking an Assistant Restaurant Manager to support the General Manager in daily operations and uphold our high culinary, service, and sanitation standards.

You will assist in hiring and training staff, organize schedules, monitor food safety, and help drive guest satisfaction while coordinating with Sales and Marketing to grow regional presence. Must have high school diploma and restaurant supervisory experience.