Guest Services Host - Warm Welcomes & Reservations

Guest Services Inc; Breckenridge (MI); On-site; USD 21,000 - 29,000; Full time

Job summary

Guest Services, Inc. in Michigan seeks a Host to greet guests and make reservations, creating a warm first impression at arrival. The Host will seat guests, present menus, and ensure guests are satisfied with service.

Responsibilities include answering calls, guiding guests to tables, knowing unit features and local attractions, maintaining a clean lobby, and reporting safety concerns to management. Fluency in English required.

Qualifications

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize problems and communicate them to management.

Responsibilities

• Greet customers in a positive and welcoming manner.
• Answer telephone and direct calls; make reservations and give directions.
• Escort customers to tables and assist in seating; present menus.
• Resolve customer issues to ensure satisfaction.
• Maintain lobby area and host stand; be familiar with unit services and local attractions.
• Report safety issues to management.

Skills

Customer service

Multi-tasking

Organization

Friendly demeanor

Education

High School Diploma/G.E.D.

Job description

Guest Services, Inc. in Michigan seeks a Host to greet guests and make reservations, creating a warm first impression at arrival. The Host will seat guests, present menus, and ensure guests are satisfied with service.

Responsibilities include answering calls, guiding guests to tables, knowing unit features and local attractions, maintaining a clean lobby, and reporting safety concerns to management. Fluency in English required.