Host - The Pier

Hotel Investment Services, Inc.; Michigan; On-site; USD 16,531 - 27,552; Full time

Benefits offered by this job

Earned Sick Time (based on eligibility

401k with match

Dining and Lodging Discounts

Job summary

Hotel Investment Services, Inc. is seeking a courteous hospitality host at the Pier Restaurant in Michigan. You will be the first point of contact, helping to create a welcoming guest experience by seating guests, presenting menus, and coordinating with servers and management.

This role requires strong customer service and phone skills, basic computer abilities, and the stamina to stand for several hours. Weekend and holiday availability is expected, with opportunities for seasonal, hourly, and

Qualifications

• Must be at least 16 years old.
• Must be able to work weekends and holidays.
• Must be able to stand for at least 5 hours at a time.
• Basic computer skills required.
• Excellent customer service and phone skills.

Responsibilities

• Demonstrate hospitality to create a welcoming dining experience.
• Engage guests in conversation as you seat them.
• Provide menus, water service and introduce the server to guests.
• Manage wait lists during volume and set guest expectations.
• Answer phone calls and take reservations.
• Maintain a clean and organized entryway, dining room and public areas.
• Coordinate with servers, bar, kitchen and management on business levels.
• Thank guests sincerely as they leave.
• Bus and reset tables as needed.

Skills

Customer service

Phone skills

Basic computer skills

Stand for hours

Weekend availability

Job description

Job Type: Seasonal, Hourly, Full Time & Part Time

Job Summary:

First impressions count! As the first point of contact here at the iconic Pier Restaurant, our hosts set the stage for a great guest experience. If you are a kind, energetic person who works well in a team setting, this job is for you!

Duties & Responsibilities:

• Demonstrate genuine hospitality for an exceptional dining experience by making every guest feel welcome
• Engage guests in conversation as you seat them
• Provide menus, water service and introduce the server to their guests
• Manage wait lists during volume to set guest expectations
• Speak courteously when answering the telephone
• Communicate effectively with servers, bar, kitchen and management on level of business
• Ensure all guests are sincerely thanked as they leave
• Bus and prep tables for service, clearing dishes and glassware and resetting as needed
• Answer phone calls and make reservations
• Maintain clean and organized entryway, dining room and public areas
• Communicate effectively with servers, bar, kitchen and management on level of business

Qualifications:

• Must be at least 16 years of age
• Must be able to work weekends and holidays
• Must be able to stand for at least 5 hours at a time
• Basic computer skills required
• Excellent customer service and phone skills

Part Time Benefits:

• Earned Sick Time (based on eligibility) - 401k with match – Dining and Lodging Discounts