Guest Experience Host: Warm Welcomes & Seamless Seating

Auburn Marriott Opelika Resort & Spa at Grand National; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Renaissance Birmingham Ross Bridge hosts create a welcoming dining experience, greeting guests at the door and guiding them to tables. Staff attend daily menu classes to stay informed about current offerings and buffet options, ensuring informed recommendations for guests.

They manage reservations, address special requests, and maintain a polished dining area with strict etiquette. Flexibility to assist in other roles helps sustain smooth operations during peak times.

Qualifications

• Greet guests warmly and provide a positive first impression.
• Attend daily menu classes to stay updated on offerings.
• Review buffet options and offer helpful suggestions.
• Set up and maintain a clean, organized dining area.

Responsibilities

• Be at the door to welcome guests and direct them to their tables.
• Manage dining reservations with accurate information on availability and wait times.
• Assist guests with special services or arrangements to enhance experience.
• Practice etiquette, including seating preferences and courteous interactions.
• Address guests' needs during meals and resolve concerns promptly.
• Clear and reset tables to ensure quick turnover during busy periods.
• Complete daily and weekly side work to maintain cleanliness and efficiency.
• Be flexible to assist in other roles like food runner or dining room attendant.

Skills

Guest greeting

Menu knowledge

Reservations handling

Etiquette

Customer service

Job description

Renaissance Birmingham Ross Bridge hosts create a welcoming dining experience, greeting guests at the door and guiding them to tables. Staff attend daily menu classes to stay informed about current offerings and buffet options, ensuring informed recommendations for guests.

They manage reservations, address special requests, and maintain a polished dining area with strict etiquette. Flexibility to assist in other roles helps sustain smooth operations during peak times.