Host/DRA (Full Time)

PCH Hotels And Resorts, Inc.; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Renaissance Birmingham Ross Bridge hosts create a welcoming dining experience, greeting guests at the door and guiding them to tables. Staff attend daily menu classes to stay informed about current offerings and buffet options, ensuring informed recommendations for guests.

They manage reservations, address special requests, and maintain a polished dining area with strict etiquette. Flexibility to assist in other roles helps sustain smooth operations during peak times.

Qualifications

• Greet guests warmly and provide a positive first impression.
• Attend daily menu classes to stay updated on offerings.
• Review buffet options and offer helpful suggestions.
• Set up and maintain a clean, organized dining area.

Responsibilities

• Be at the door to welcome guests and direct them to their tables.
• Manage dining reservations with accurate information on availability and wait times.
• Assist guests with special services or arrangements to enhance experience.
• Practice etiquette, including seating preferences and courteous interactions.
• Address guests' needs during meals and resolve concerns promptly.
• Clear and reset tables to ensure quick turnover during busy periods.
• Complete daily and weekly side work to maintain cleanliness and efficiency.
• Be flexible to assist in other roles like food runner or dining room attendant.

Skills

Guest greeting

Menu knowledge

Reservations handling

Etiquette

Customer service

Job description

Description

As a member of our hospitality team, the primary responsibility of a Host at Renaissance Birmingham Ross Bridge is to provide a welcoming and positive dining experience for guests by delivering exceptional customer service. This role will greet guests warmly, follow etiquette guidelines, and address any complaints promptly. This role will also attend menu classes to stay informed of current menu offerings, set up the dining area and always be present at the door to greet and direct guests to their tables. A crucial part of this role is to handle dining reservations and assist with special services or arrangements, clear and reset tables for a smooth table turnover process, and complete assigned daily and weekly side work to ensure operational efficiency.

• Greet guests warmly upon their arrival and provide a positive first impression.
• Attend daily menu classes to stay updated on current menu offerings and be knowledgeable about the various dishes offered.
• Review buffet options with guests when available and offer helpful suggestions as needed.
• Set up the dining area, ensuring it is clean, organized, and ready for guest service.
• Remain at the door at all times, attentively welcoming and directing guests to their tables, ensuring their seating preferences are accommodated.
• Handle dining reservations efficiently, providing guests with accurate and timely information regarding availability and wait times.
• Assist guests with special service or arrangements, making their dining experience extra special.
• Practice proper etiquette when interacting with guests, such as pulling out chairs for ladies and using guests' names when known, to enhance the overall experience.
• Attend to guests' needs during their dining experience, ensuring their table satisfaction and promptly addressing any concerns or complaints that may arise.
• Clear and reset tables efficiently to expedite the table turnover process, ensuring smooth operations during busy periods.
• Complete assigned daily and weekly side work, contributing to the overall cleanliness and efficiency of the dining area.
• Be flexible and willing to assist in other positions, such as food runner or dining room attendant, as needed to support the team and ensure a seamless guest experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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