Guest Experience Host — Warm Welcomes & Reservations

Copper Canyon Grill; Lanham (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Medical benefits

Dental benefits

Vision benefits

Advancement opportunities

Team culture

Job summary

Copper Canyon Grill is seeking friendly Hosts to warmly greet guests and manage seating with OpenTable. You will escort guests to tables, coordinate with servers, and maintain a polished entrance to ensure a smooth dining experience.

Responsibilities include handling reservations, answering inquiries, and supporting team members in a fast-paced environment. Weekend, evening, and holiday availability is required.

Qualifications

• Previous restaurant or hospitality experience preferred (but not required).
• Strong customer service and communication skills.
• Comfortable learning and using reservation systems such as OpenTable.
• Ability to multitask while maintaining professionalism and composure.
• Able to report to work as scheduled, including evenings, weekends, and holidays.

Responsibilities

• Create a warm, genuine, and memorable first impression by welcoming every guest with professionalism and enthusiasm.
• Manage reservations and waitlists using OpenTable while maximizing seating efficiency and guest satisfaction.
• Escort guests to their tables while introducing them to their server and ensuring a seamless handoff.
• Maintain awareness of reservation notes, special occasions, VIP guests, accessibility needs, and seating preferences.
• Communicate effectively with managers, servers, and support staff to ensure smooth dining room flow.
• Answer incoming phone calls professionally while assisting guests with reservations and restaurant inquiries.
• Maintain a polished, organized entrance and lobby at all times.
• Monitor dining room pacing and table availability to provide an exceptional guest experience.
• Assist with resetting tables and supporting the dining room as needed.
• Demonstrate knowledge of menus, beverages, gift cards, and restaurant offerings.
• Complete opening, running, and closing side work, including rolling silverware, polishing menus, stocking supplies, and maintaining cleanliness.

Skills

Customer service

Communication skills

OpenTable

Multitasking

Hospitality

Tools

OpenTable

Job description

Copper Canyon Grill is seeking friendly Hosts to warmly greet guests and manage seating with OpenTable. You will escort guests to tables, coordinate with servers, and maintain a polished entrance to ensure a smooth dining experience.

Responsibilities include handling reservations, answering inquiries, and supporting team members in a fast-paced environment. Weekend, evening, and holiday availability is required.