Guest Experience Host – Warm Welcome, Smooth Seating

D.L. Mack's Hillcrest; University Park (TX); Presencial; USD 12.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Flexible schedule

Professional development

Family meals

Dining discounts

Descripción de la vacante

D.L. Mack’s hosts deliver a warm, gracious welcome and ensure guests are seated efficiently based on availability. They manage reservations, walk-ins, and events to support seamless service in a Chicago-inspired dining setting.

The role requires a positive attitude, strong communication skills, reliability, and a passion for hospitality. Training and growth opportunities are emphasized within Vandelay Hospitality Group.

Formación

• Must be at least 18 years old.
• Warm, positive attitude with a strong sense of ownership.
• Excellent communication and professional demeanor.

Responsabilidades

• Provide concierge-level hospitality from arrival to departure.
• Build genuine relationships with guests and foster a warm, familiar atmosphere.
• Strategize seating and dining flow using RESY reservations and guest profiles.
• Maintain RESY notes and manage changes for private bookings and events.
• Seat guests efficiently balancing experience with table availability and service needs.
• Demonstrate strong knowledge of menu items, layouts, and seat numbers.
• Answer phones with professionalism and warmth.
• Coordinate seating plans with servers, managers, and hosts.
• Assist with guest inquiries and special accommodations to exceed expectations.
• Execute opening, mid-shift, closing, and side-work procedures.

Conocimientos

Excellent communication

Customer service

Teamwork

Attention to detail

Punctuality

Herramientas

RESY

Descripción del empleo

D.L. Mack’s hosts deliver a warm, gracious welcome and ensure guests are seated efficiently based on availability. They manage reservations, walk-ins, and events to support seamless service in a Chicago-inspired dining setting.

The role requires a positive attitude, strong communication skills, reliability, and a passion for hospitality. Training and growth opportunities are emphasized within Vandelay Hospitality Group.