Guest Experience Host - Warm Welcomes & Seating Expert

D.L. Mack's Preston; Dallas (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Flexible schedule

Professional development and career增长

Family Meals

Dining discounts at Vandelay concepts

Holidays closed for Thanksgiving, Xmas

Collaborative, uplifting culture

Job summary

D.L. Mack’s Preston in Dallas, TX is seeking a Host to deliver a warm welcome and a thoughtful, efficient dining experience from arrival to departure.

You will manage seating, reservations, and guest communications while collaborating with servers and managers to ensure smooth front-of-house operations. A passion for hospitality and strong communication are essential for delivering memorable guest experiences.

Qualifications

• Must be at least 18 years old.
• Warm, positive attitude with responsibility and ownership of the role.
• Excellent attention to detail and clear, professional communication skills.
• Team-oriented mindset with consistent punctuality and reliability.
• Willingness to complete and pass training quizzes on service standards, guest experience, and job knowledge.
• Genuine passion for creating memorable moments of hospitality for our guests.
• Eagerness to learn, grow, and develop within the position and restaurant.
• Certification for food handling as required by state and local regulations.

Responsibilities

• Provide concierge-level hospitality, ensuring every guest feels welcome, comfortable, and well cared for from arrival through departure.
• Build genuine relationships with guests, engaging on a name-to-name basis and fostering a warm, familiar atmosphere.
• Strategize seating and dining room flow by reviewing RESY reservation books, guest profiles, photos, and special requests prior to each service.
• Maintain the RESY database with detailed notes during and after service, and manage adjustments for private bookings, events, and reservation changes.
• Seat guests efficiently and thoughtfully, balancing guest experience with table availability, pacing, and service needs.
• Demonstrate strong knowledge of menu items, table layouts, and seat numbers to support accurate communication and seamless service.
• Answer phone calls with professionalism and warmth, ensuring all callers feel supported and well-informed.
• Communicate clearly with servers, managers, and fellow hosts to coordinate seating plans and maintain smooth front-of-house operations.
• Assist with guest inquiries, special accommodations, and unique requests, always delivering service that exceeds expectations.
• Execute opening, mid-shift, closing, and side-work procedures to ensure the host stand and entry area remain organized, polished, and fully prepared for service.

Skills

Excellent communication

Customer service mindset

Team player

Punctual and reliable

Multitasking

Positive attitude

Guest relations

Organizational skills

Education

High school diploma or equivalent

Tools

RESY reservations system

Job description

D.L. Mack’s Preston in Dallas, TX is seeking a Host to deliver a warm welcome and a thoughtful, efficient dining experience from arrival to departure.

You will manage seating, reservations, and guest communications while collaborating with servers and managers to ensure smooth front-of-house operations. A passion for hospitality and strong communication are essential for delivering memorable guest experiences.