Guest Experience Host - Warm Welcome & Seating

HEI Hotels & Resorts; The Woodlands (TX); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Medical and Dental through Anthem BCBS

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

Pet insurance through ASPCA

401(k) with company matching

Job summary

The Woodlands Resort, Curio Collection by HEI Hotels & Resorts seeks a host/hostess to create the first impression for guests in the restaurant. You will greet arriving guests, assist with seating, and ensure a welcoming dining experience, coordinating with shifts and management to maintain smooth service.

The role requires attentiveness, excellent communication, and the ability to navigate a busy dining room while delivering friendly, proactive guest service.

Qualifications

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Strong verbal and written communication to coordinate with staff and guests.
• Ability to move throughout a crowded dining room to seat guests with or without reasonable accommodation.
• Excellent problem-solving and customer service attitude, with empathy and responsiveness.

Responsibilities

• Greet guests, offer seating, and escort to tables with menus.
• Read, maintain, and update the logbook for shift coordination and management communication.
• Maintain proper dining room setup and cleanliness for smooth service.
• Coordinate reservations and special events in the restaurant.
• Adhere to attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Skills

Guest service

Communication

Multitasking

Attendance

Job description

The Woodlands Resort, Curio Collection by HEI Hotels & Resorts seeks a host/hostess to create the first impression for guests in the restaurant. You will greet arriving guests, assist with seating, and ensure a welcoming dining experience, coordinating with shifts and management to maintain smooth service.

The role requires attentiveness, excellent communication, and the ability to navigate a busy dining room while delivering friendly, proactive guest service.