Guest Experience Host & Upsell Specialist

Timberline Lodge; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Timberline Lodge is seeking a hospitality team member to greet and seat guests, take beverage and food orders, clear tables, and maintain water and table service standards. The role emphasizes accurate order handling and professional presentation within a busy dining environment.

Ideal candidates are service-oriented, detail-focused, knowledgeable about the menu, and capable of upselling and following service procedures, with necessary OLCC and Oregon Food Handlers permits.

Qualifications

• Must be service-oriented.
• Must be detail-oriented with ability to set and meet high customer service standards.
• Must use proper etiquette while conversing with guests.
• Must have detailed knowledge of all menu offerings.
• Must be proficient in up-selling products and services.
• Know and follow all proper service and reservation procedures.
• Must have valid OLCC and Oregon Food Handlers permit.

Responsibilities

• Greet and seat guests as needed.
• Clear and reset tables, refill water/coffee and tea.
• Pre-bus tables, side work.
• Deliver loaded food trays and serve tables.
• Successful completion of order process.
• Maintain proper cash handling procedures following company and Mt Hood Brewing Company policies.

Skills

Service orientation

Detail-oriented

Etiquette

Menu knowledge

Upselling

Reservation procedures

Education

OLCC permit

Oregon Food Handlers permit

Job description

Timberline Lodge is seeking a hospitality team member to greet and seat guests, take beverage and food orders, clear tables, and maintain water and table service standards. The role emphasizes accurate order handling and professional presentation within a busy dining environment.

Ideal candidates are service-oriented, detail-focused, knowledgeable about the menu, and capable of upselling and following service procedures, with necessary OLCC and Oregon Food Handlers permits.