Guest Experience Host & Server Assistant

Out West Restaurant Group Career Center; Glendale (AZ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off (PTO)

Life Insurance

Meal benefits (when eligible)

Closed Thanksgiving & Christmas Day

Job summary

Outback Steakhouse and Out West Restaurant Group Career Center are hiring a Host/Server Assistant to greet guests, seat them, and support service staff to ensure a seamless, welcoming dining experience.

You will help maintain a clean, efficient lobby, upsell menu items, answer phones, and collaborate with the team to WOW guests. Must be able to lift 30 lbs and stand for long periods; California positions may require Responsible Beverage Service Certifications during training.

Qualifications

• Ability to lift and/or move up to 30 lbs.; able to work in hot and cold environments.
• Ability to walk, stand, or bend for long periods of time while performing essential job duties.
• For all California based positions: Responsible Beverage Service Certifications Required (can be completed during training, and up to 60 days after start date)

Responsibilities

• Making a memorable first and last impression.
• Greeting incoming and departing Guests in a welcoming manner. Seating the guest in the dining and bar areas, while ensuring a smooth handoff to service staff.
• Coordinating the wait, and seating Guests with a sense of urgency.
• Always smiling and having genuine conversations with Guests.
• Will have a general knowledge of the food and drink menu and be able to recommend and upsell products.
• Answers the phone in a prompt and professional manner and directs calls.
• Is a team player and assists throughout the restaurant by bussing tables, delivering food and bar beverages, assisting with guests, and ensuring that every opportunity to WOW a customer is completed. Teamwork is essential and required by all Outbackers.
• Leads the lobby experience for each Guest, following Outback hospitality standards.
• Committed to safe food handling, cleanliness, safety and sanitation standards during the shift

Job description

Outback Steakhouse and Out West Restaurant Group Career Center are hiring a Host/Server Assistant to greet guests, seat them, and support service staff to ensure a seamless, welcoming dining experience.

You will help maintain a clean, efficient lobby, upsell menu items, answer phones, and collaborate with the team to WOW guests. Must be able to lift 30 lbs and stand for long periods; California positions may require Responsible Beverage Service Certifications during training.