Guest Experience Host: Seating, Service & Cashier

HMSHost International; Elizabeth (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

HMSHost is seeking a Host/Hostess at Jersey Gardens Mall to greet guests and seat them at appropriate tables, then introduce them to their server. The role may involve POS duties, beverage refills, table setup and general cleaning as part of a busy restaurant team.

The position is non-exempt and reports to the Store Manager. Excellent customer service, strong organizational skills and the ability to read seating charts are essential for delivering HMSHost's service standards.

Qualifications

• Customer service and cash handling experience preferred.
• Excellent organization skills.
• Ability to read and interpret restaurant’s seating chart.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner.
• Ability to bend, twist, and stand to perform normal job functions.
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers.

Responsibilities

• Greet guests and seat them at tables.
• Record reservations and seating times.
• Maintain dining room set up and cleanliness.
• Assist with stock of silverware and condiments.
• Inform guests about menus and beverages.
• Coordinate between kitchen and floor staff to ensure quality service.
• Perform cashier duties as needed.
• Follow HMSHost cash handling policies.

Skills

Customer service

Cash handling

Organizational skills

Guest interaction

Seating chart interpretation

Tools

POS systems

Job description

HMSHost is seeking a Host/Hostess at Jersey Gardens Mall to greet guests and seat them at appropriate tables, then introduce them to their server. The role may involve POS duties, beverage refills, table setup and general cleaning as part of a busy restaurant team.

The position is non-exempt and reports to the Store Manager. Excellent customer service, strong organizational skills and the ability to read seating charts are essential for delivering HMSHost's service standards.