Guest Experience Host – Seating & Reservations

by Landmark; New Jersey; On-site; USD 21,000 - 28,000; Full time

Job summary

Landmark Hospitality is seeking a friendly and detail-oriented host/hostess to manage reservations and seating for lunch and dinner in New Jersey. You will greet guests, guide them to seats, and coordinate with servers to maintain a balanced seating chart.

Responsibilities include organizing waitlists, taking drink orders, and assisting with opening/closing duties. The role requires stamina and excellent communication in a fast-paced restaurant environment.

Qualifications

• Demonstrates excellent interpersonal and customer service skills.
• Pays close attention to detail.
• Exhibits excellent organizational skills.
• Maintains a professional but friendly demeanor.
• Is capable of remaining patient and polite when speaking to frustrated guests.
• Demonstrates ability to read and interpret restaurant’s seating chart.
• Works well with a team.
• Communicates clearly and effectively.
• Possesses stamina required to remain walking and/or standing for an entire shift.
• Demonstrates strong problem-solving skills.

Responsibilities

• Takes reservations for lunch or dinner.
• Plans and organizes reservations on the restaurant seating chart.
• Greets guests as they enter the restaurant.
• Seat guests in an open section or at a reserved table.
• Provides guests with menus and ensures they are seated comfortably.
• Assigns guests evenly across different servers’ sections in the restaurant.
• Maintains restaurant’s seating chart throughout the shift.
• Adds guests’ names to waitlists as necessary.
• Takes drink orders for guests as they wait or directs them to the bar area as necessary.
• Notifies guests when a table is ready.
• Keeps the host station neat and organized.
• Assists in rearranging tables for large parties.
• Reports any problems or issues to the restaurant manager.
• Attends staff meetings.
• Assists in setting up and cleaning up the restaurant during opening and closing shifts, respectively.
• Addresses and resolves customer concerns and complaints.
• Reorganizes the seating chart in the event that a server calls in sick.
• Keeps in contact with servers to make sure the seating chart is properly balanced.
• Thank guests for dining at the restaurant when they leave.

Skills

Interpersonal skills

Customer service

Attention to detail

Organizational skills

Professional demeanor

Patience with guests

Seating chart literacy

Team player

Communication

Stamina

Problem-solving

Job description

Landmark Hospitality is seeking a friendly and detail-oriented host/hostess to manage reservations and seating for lunch and dinner in New Jersey. You will greet guests, guide them to seats, and coordinate with servers to maintain a balanced seating chart.

Responsibilities include organizing waitlists, taking drink orders, and assisting with opening/closing duties. The role requires stamina and excellent communication in a fast-paced restaurant environment.