Guest Experience & Seating Host

by Landmark; Summit (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

By Landmark is seeking a friendly host/hostess to support a guest-focused dining operation at one of its iconic New Jersey venues. You will greet guests, manage reservations, and guide seating to ensure comfortable, timely service.

You will work with servers to balance sections, maintain the seating chart, and handle waitlists. Strong communication and patience are essential for delivering a positive guest experience.

Qualifications

• Excellent interpersonal and customer service skills.
• Attention to detail and organization.
• Professional, patient demeanor when handling guests.
• Ability to read and interpret seating chart.
• Team player with clear communication.
• Stamina to stand/walk during shift.
• Willingness to resolve guest concerns.

Responsibilities

• Takes reservations for lunch or dinner.
• Plans and organizes reservations on the restaurant seating chart.
• Greets guests as they enter the restaurant.
• Seats guests in an open section or at a reserved table.
• Provides guests with menus and ensures they are seated comfortably.
• Assigns guests evenly across different servers' sections in the restaurant.
• Maintains restaurant's seating chart throughout the shift.
• Adds guests' names to waitlists as necessary.
• Takes drink orders for guests as they wait or directs them to the bar area as necessary.
• Notifies guests when a table is ready.
• Keeps the host station neat and organized.
• Assists in rearranging tables for large parties.
• Reports any problems or issues to the restaurant manager.
• Attends staff meetings.
• Assists in setting up and cleaning up the restaurant during opening and closing shifts, respectively.
• Addresses and resolves customer concerns and complaints.
• Reorganizes the seating chart in the event that a server calls in sick.
• Keeps in contact with servers to make sure the seating chart is properly balanced.
• Thank guests for dining at the restaurant when they leave.

Skills

Interpersonal skills

Customer service

Attention to detail

Organizational skills

Professional demeanor

Team player

Effective communicator

Stamina

Problem solving

Job description

By Landmark is seeking a friendly host/hostess to support a guest-focused dining operation at one of its iconic New Jersey venues. You will greet guests, manage reservations, and guide seating to ensure comfortable, timely service.

You will work with servers to balance sections, maintain the seating chart, and handle waitlists. Strong communication and patience are essential for delivering a positive guest experience.