Guest Experience Host — Restaurant & Events

Atlanta-Botanical-Garden-Inc; Atlanta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Atlanta Botanical Garden in Atlanta is seeking a guest-focused Host to greet guests, take reservations, and ensure a welcoming dining experience before and after meals.

You will seat guests in Front Server sections, communicate wait times to guests and staff, and maintain a clean, organized dining area while assisting with coats and service flow.

Excellent oral communication, punctuality, and the ability to work nights, weekends and holidays are essential to success in this role.

Qualifications

• At least one year of experience as a host.
• At least one year of experience using OpenTable.
• Excellent oral communication skills.
• Positive interpersonal skills.
• Must be available to work nights, weekends and holidays.
• Must be punctual.

Responsibilities

• Seating guests in Front Server sections and communicating wait times
• Maintain effective communication between the Host and Server team
• Stay updated on current food menu and hours of operation
• Maintain proper dining experience, assisting with checked coats or other items
• Always using a tray in dining room for glassware or any item smaller than your hands
• Perform basic cleaning tasks as needed or directed by supervisor
• Fill in for absent staff as needed
• Assist with special events as needed
• Greet all guests that enter the restaurant warmly with an appropriate greeting
• Adhere to grooming and appearance standards consistently
• Understand and can communicate events and services available at the Garden
• Prepare the tables with silverware other items that are clean and ready, making sure the items needed for the shift are stocked, performing all other preparation tasks
• At all times displaying a refined and approachable demeanor to each guest
• Welcoming guests, opening doors, and seating tables as per our steps of service
• Communicating guest’s arrival and any reservation notes to the intended server, chefs, and management
• Taking reservations, answering phones, and communicating messages to the proper recipients in a timely fashion
• Answering phones and following all phone etiquette procedures with concise and knowledgeable answers
• Assisting in edits during service to the restaurant’s reservation sheet and working closely with the management staff to guarantee precise guest accommodation
• Thanking each guest for dining with us and inviting them back
• Assist in maintaining a perfectly set dining room at all times. This would include but not limited to sweeping, cleaning floor mats, lighting candles, clearing and resetting tables
• Communicating upkeep needed for the restrooms
• Checking & tracking coats, umbrellas, hats, strollers and any other apparel checked by guests
• Full knowledge of with phone system functions
• Assisting with directions to the restaurant or the Atlanta Botanical Garden and its exhibits
• Checking and collecting menus from service areas and reviewing for cleanliness
• Maintaining a proper flow of guests to each server section
• Assist with upholding the Steps of Service for the entire Host Team

Skills

Excellent oral communication

Positive interpersonal skills

OpenTable experience

Host experience

Tools

OpenTable software

Job description

Atlanta Botanical Garden in Atlanta is seeking a guest-focused Host to greet guests, take reservations, and ensure a welcoming dining experience before and after meals.

You will seat guests in Front Server sections, communicate wait times to guests and staff, and maintain a clean, organized dining area while assisting with coats and service flow.

Excellent oral communication, punctuality, and the ability to work nights, weekends and holidays are essential to success in this role.