Guest Experience Host

Xfinity Live!; Atlanta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Sports & Social Atlanta is hiring a Host to greet and seat guests, answer phones, and help manage reservations in Smyrna, GA. The role emphasizes delivering a welcoming, upbeat guest experience and coordinating seating for efficient service across a two-level venue.

Candidates should have at least one year of customer service or hosting experience, fluent English, strong communication, and comfort with seating charts and basic math. Evening and weekend availability may be required.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Skills

Customer service

Hosting

Fluent English

Seating charts

Reading & writing

Basic math

Evening/weekend shifts

Job description

Sports & Social Atlanta is hiring a Host to greet and seat guests, answer phones, and help manage reservations in Smyrna, GA. The role emphasizes delivering a welcoming, upbeat guest experience and coordinating seating for efficient service across a two-level venue.

Candidates should have at least one year of customer service or hosting experience, fluent English, strong communication, and comfort with seating charts and basic math. Evening and weekend availability may be required.