Guest Experience Host — Reservations & Seating

Trailborn Surf & Sound; Wrightsville Beach (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical (with company contribution)

Dental (with company contribution)

Vision (with company contribution)

Paid Time Off

401(k) (with company match)

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

Trailborn Surf & Sound is seeking an AM Host for Wrightsville Beach, NC. The role involves greeting guests, managing reservations, and coordinating with staff to ensure smooth service. This seasonal, part-time position requires a welcoming demeanor and reliable availability.

The role emphasizes first-point-of-contact duties, restaurant optimization, and handling guest details for a positive dining experience. Training is provided, with opportunities to contribute to a lively, guest-centric team.

Qualifications

• Experience: Previous customer service or hospitality experience preferred, but not required.
• Experience handling reservations or guest seating systems is a plus.
• Skills: Excellent communication and interpersonal skills.
• Ability to stay positive and composed under pressure.
• Strong organizational and multitasking abilities.
• Basic math skills (for handling waitlists and seating rotations).
• Attributes: Friendly, approachable, and professional demeanor.
• Enthusiastic about creating a welcoming environment for guests.
• Punctual, reliable, and well-groomed.
• Team-oriented with a flexible, can-do attitude.

Responsibilities

• Take pride in being the first point of contact (in person and on the telephone) for the restaurant.
• Manage the table management / reservations system(s) to ensure restaurant optimization for experience and revenue.
• Review all external marketing materials (website, google, Yelp, Tripadvisor, etc.) to ensure correct menus, hours of operation, contact info, etc. are listed.
• Review all guest feedback and summarize for staff and management to review daily.
• Communicate reservation info (names, allergies, happenings, VIPs, etc.) to service staff, kitchen, and Managers.
• Manage guest flow into the restaurant by promoting bar patronage and never seating guests at a pace that doesn’t allow for proper servicing.
• All other duties as assigned.

Skills

Customer service

Hospitality

Communication

Multitasking

Attention to detail

Job description

Trailborn Surf & Sound is seeking an AM Host for Wrightsville Beach, NC. The role involves greeting guests, managing reservations, and coordinating with staff to ensure smooth service. This seasonal, part-time position requires a welcoming demeanor and reliable availability.

The role emphasizes first-point-of-contact duties, restaurant optimization, and handling guest details for a positive dining experience. Training is provided, with opportunities to contribute to a lively, guest-centric team.