Guest Experience Host - Reservations & Seating

ENT1009ECIL

Louisville (KY)

On-site

USD 14,000 - 19,000

Part time

14 days+

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Job summary

The Sports & Social Club in Louisville is seeking a friendly Host to greet guests, manage reservations, and coordinate seating in a fast-paced dining and nightlife venue with bowling and live entertainment.

You will answer phones, welcome guests, maintain wait lists, and communicate effectively with guests and staff. One year of customer service or hosting is preferred; fluent English required; occasional nights, weekends, and holidays may be needed.

Qualifications

At least one year of customer service or hosting experience.
Must speak fluent English; other languages preferred.
Reading and writing abilities used for reservations and seating charts.
Must be able to read, review and understand seating charts.
Basic mathematical skills used frequently.
May be required to work nights, weekends and/or holidays.

Responsibilities

Answers the phones and taking messages/reservations.
Maintaining an accurate wait when necessary.
Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
Communicate effectively with all guests.
Communicate problems to management immediately.
Coordinate seating arrangements to provide fast and courteous service to guests.
Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
Anticipate needs of scheduled special parties.