Host - Sports & Social BPV

Kansas City Live!; St. Louis (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sports & Social Club in St. Louis is seeking a friendly Host to manage guest arrivals, reservations and seating with a focus on delivering an upbeat guest experience.

Responsibilities include answering phones, maintaining the wait list, guiding guests to seating, and coordinating with staff to ensure timely seating for events and parties. Fluency in English is required, with other languages a plus.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Reading and writing abilities are used for reservations and seating charts.

Responsibilities

• Answer the phones and take messages/reservations.
• Maintain an accurate wait list when necessary.
• Welcome guests at arrival and bid farewell as they leave.
• Greet guests in a friendly and upbeat manner to ensure guest satisfaction.
• Communicate effectively with all guests and with management when issues arise.
• Coordinate seating arrangements for fast, courteous service.
• Occasionally bussing of tables to expedite seating of waiting guests.
• Anticipate needs of scheduled private parties.

Skills

Customer service

Hosting

Communication

English fluency

Job description

The Sports & Social Club is a relaxed sports bar offering classic pub food and tremendous sports viewing, in a comfortable tavern setting. Serving lunch, dinner and a dynamic nightlife, The Sports & Social Club also offers bowling, live entertainment, and a fully equipped private party room. The restaurant and bar is equipped with state of the art technology including the ultimate sports viewing room equipped with two 100 inch high definition projectors and digital surround sound, making the S&SC the perfect venue to watch sports and party with friends. Combining the traditional elements of a sports tavern with classic interactive games, Sports & Social Ballpark Village is the perfect destination for groups, professionals and all whose competitive spirit thrives.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.