Guest Experience Host | Sports Bar & Live Events

Fourth Street Live!; Louisville (KY); On-site; USD 16,531 - 20,664; Part time

Job summary

A popular sports bar in Louisville is seeking a Host to provide excellent customer service and create a welcoming environment for guests. Responsibilities include answering phones, managing reservations, and greeting patrons. The ideal candidate will have at least one year of customer service experience, excellent communication skills, and the ability to manage seating arrangements efficiently. This role requires the ability to lift up to 50 pounds and work during nights and weekends as needed.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Ability to interact with guests and employees effectively.
• Basic mathematical skills required.

Responsibilities

• Answer phones and take reservations.
• Welcome and bid farewell to guests.
• Coordinate seating arrangements efficiently.

Skills

Customer service experience

Fluent English

Communication skills

Job description

The Sports & Social Club Louisville
427 S 4th St
Louisville, KY 40202, USA

Description

The Sports & Social Club is a relaxed sports bar offering classic pub food and tremendous sports viewing, in a comfortable tavern setting. Serving lunch, dinner and a dynamic nightlife, The Sports & Social Club also offers bowling, live entertainment, and The Eagle: a fully equipped private party room. The restaurant and bar is equipped with state of the art technology including the ultimate sports viewing room equipped with two 100 inch high definition projectors and digital surround sound, making the S&SC the perfect venue to watch sports and party with friends.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.