Guest Experience Host - Reservations & Seating

Xfinity Live!; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Guy Fieri's Smokehouse Louisville in Louisville, KY is seeking a friendly Host to warmly greet guests, manage reservations, and help maintain a smooth seating flow.

You will answer phones, welcome guests, coordinate seating, and assist with occasional bussing to expedite service.

Requirements include at least one year of customer service or hosting, fluent English, the ability to read seating charts, and willingness to work nights, weekends, or holidays.

Qualifications

• At least one year of experience with customer service or hosting.
• Must speak fluent English; other languages preferred.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Skills

Customer service

Hosting experience

Fluent English

Job description

Guy Fieri's Smokehouse Louisville in Louisville, KY is seeking a friendly Host to warmly greet guests, manage reservations, and help maintain a smooth seating flow.

You will answer phones, welcome guests, coordinate seating, and assist with occasional bussing to expedite service.

Requirements include at least one year of customer service or hosting, fluent English, the ability to read seating charts, and willingness to work nights, weekends, or holidays.