Guest Experience Host — Reservations & Hospitality Pro

FB Society; Irving (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

401k after 1 year

Growth opportunities

Job summary

Whiskey Cake Las Colinas in Irving, TX is seeking a friendly host to warmly greet guests, manage reservations, and support seamless hospitality. You will guide guests to seating, communicate wait times, and help maintain a clean, welcoming dining area.

Candidates should have prior restaurant hosting experience, English proficiency, and the ability to stand for long periods and lift up to 50 lbs. OpenTable experience is a plus.

Qualifications

• Prior restaurant experience is required.
• Must have host experience.
• Read, write, and speak English.
• Stand for long periods and lift up to 50 lbs.
• OpenTable experience is a plus.

Responsibilities

• Interact with guests and co-workers in a professional, hospitable, and friendly manner.
• Arrive on time for scheduled shifts, ready to work. The proper uniform should be worn at all times including dress, make-up, hair, and jewelry.
• Properly accept and book reservations. When the guest’s desired time is unavailable, offer an alternative time slot or option to ensure the guest joins us.
• Calculate, note, and quote accurate wait times; when the wait is extensive, offer the bar for cocktails and appetizers before heading to the table.
• Keep floors, entry, and aisleways clean and free of debris.
• Assist in bussing tables when we are on a wait or in need of a table immediately.
• Provide guests right of way and assist guests needing directions around the restaurant.
• Genuinely thank all departing guests for dining with us and welcome all guests joining us.
• Be familiar with all restaurant information to answer questions or address concerns.
• Answer all phone calls and fulfill guest needs; communicate important information to managers on duty.

Skills

Gregarious personality

English proficiency

Customer service oriented

Physical stamina

Tools

OpenTable experience

Job description

Whiskey Cake Las Colinas in Irving, TX is seeking a friendly host to warmly greet guests, manage reservations, and support seamless hospitality. You will guide guests to seating, communicate wait times, and help maintain a clean, welcoming dining area.

Candidates should have prior restaurant hosting experience, English proficiency, and the ability to stand for long periods and lift up to 50 lbs. OpenTable experience is a plus.