Guest Experience Host — Growth Path & Benefits

The Ranch LC; Irving (TX); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

401(k) after 1 year

Growth opportunities

Descripción de la vacante

Whiskey Cake - Las Colinas in Irving, TX is hiring friendly hosts to greet guests, manage reservations, and support a smooth dining experience. This role emphasizes exceptional guest service and teamwork within a fast-paced restaurant.

Candidates should have restaurant exposure, host experience, and strong English communication. OpenTable experience is a plus, and the position offers growth opportunities and a pathway to stable employment with benefits.

Formación

• Must have host experience.
• Must be able to read, write, and speak English.
• Prior restaurant experience is required.
• Stand for long periods and lift up to 50 lbs.
• OpenTable experience is a plus.

Responsabilidades

• Interact with guests and co-workers in a professional, hospitable, and friendly manner.
• Arrive on time for scheduled shifts, ready to work. The proper uniform should be worn at all times including dress, makeup, hair, and jewelry.
• Properly accept and book reservations. When there is not the guest’s desired time available, offering an alternative time slot or option to ensure the guest joins us.
• Calculate, note, and quote accurate wait times. When the wait is extensive, offer the bar for cocktails and appetizers before heading to the table for dinner.
• Keep floors, entry, and aisleways clean and free of debris.
• Assist in bussing tables, when we are on a wait or in need of a table immediately.
• Provide guests "right of way" and assist guests needing directions around the restaurant.
• Genuinely thank all departing guests for dining with us and welcome all guests joining us.
• Be familiar with all restaurant information to answer guest questions or address concerns.
• Answer all phone calls and fulfill guest needs; direct calls to the proper department and communicate important information to managers on duty.

Conocimientos

Customer service

English proficiency

Host experience

Restaurant experience

Physical stamina

Herramientas

OpenTable

Descripción del empleo

Whiskey Cake - Las Colinas in Irving, TX is hiring friendly hosts to greet guests, manage reservations, and support a smooth dining experience. This role emphasizes exceptional guest service and teamwork within a fast-paced restaurant.

Candidates should have restaurant exposure, host experience, and strong English communication. OpenTable experience is a plus, and the position offers growth opportunities and a pathway to stable employment with benefits.