Guest Experience Host & Reservations Concierge

Whiskey Cake Kitchen & Bar; Katy (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

401k after 1 year

Growth opportunities

Job summary

Whiskey Cake Kitchen & Bar in Katy, TX is looking for friendly, energetic team members who love hospitality and delivering quick, accurate service to guests. You will interact with guests, take reservations, and uphold a clean, welcoming environment.

A High School diploma and ability to read, write, and speak English are required; OpenTable experience is a plus. Benefits include medical insurance for eligible hourly workers and a 401(k) after one year, plus opportunities for growth within the

Qualifications

• Fun, energetic, and care for the guest experience.
• Prior restaurant experience is desired, but not required.
• High School diploma or equivalent.
• Must be able to read, write, and speak English.
• Stand for long periods and lift a minimum of 50 lbs.
• OpenTable experience is a plus.

Responsibilities

• Interact with guests and co-workers in a professional, hospitable, and friendly manner.
• Arrive on time for scheduled shifts, ready to work. The proper uniform should be worn at all times including dress, make-up, hair, and jewelry.
• Properly accept and book reservations. When there is not the guest’s desired time available, offering an alternative time slot or option to ensure the guest joins us.
• Calculate, note, and quote accurate wait times. When the wait is extensive, being sure to offer the bar for cocktails and appetizers before heading to the table for dinner.
• Keep floors, entry, and aisleways clean and free of debris.
• Assist in bussing tables, when we are on a wait or in need of a table immediately.
• Provide guests “right of way” and assist guests needing directions around the restaurant.
• Genuinely thank all departing guests for dining with us and welcome all guests joining us.
• Be familiar with all restaurant information to be able to answer any guest questions or address any concerns.
• Answer all phone calls and fulfill any guest needs; be able to place calls on hold when needed or direct the call to the proper department; communicate any important information to the managers on duty.

Skills

Energetic

Guest service

Punctual

Communication

Education

High School diploma or equivalent

Tools

OpenTable experience

Job description

Whiskey Cake Kitchen & Bar in Katy, TX is looking for friendly, energetic team members who love hospitality and delivering quick, accurate service to guests. You will interact with guests, take reservations, and uphold a clean, welcoming environment.

A High School diploma and ability to read, write, and speak English are required; OpenTable experience is a plus. Benefits include medical insurance for eligible hourly workers and a 401(k) after one year, plus opportunities for growth within the