Guest Experience Host — Part-Time

Crescent Hotels & Resorts; Denver (CO); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive wages

Benefits plan

401K/RSP matching

Discounts on Crescent properties

Job summary

The Source Hotel in Denver's RiNo Art District is seeking a part-time Host/Hostess to greet guests, manage reservations, and uphold Crescent's service standards. Join a dynamic team in a modern setting within a vibrant marketplace of dining and retail.

Ideal candidates have 1+ year of relevant experience, can handle high-volume phone inquiries, and work a flexible schedule including nights and weekends. Competitive wages and a strong benefits package await.

Qualifications

• Minimum of 1+ years’ experience in a similar role.
• Experience answering high-volume phone lines professionally.
• Strong problem solving and conflict resolution skills.
• Detail oriented, articulate and able to multitask in a high-volume environment.
• Strong communication and ability to follow written and verbal instructions.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Host/Hostess role in daily operations.
• Train, mentor, and influence service standards.
• Greet members and guests by name when applicable.
• Answer high-volume calls and advise on menus, hours, and reservations.
• Create reservations for clubs/restaurants and assist managers.
• Maintain friendliness, accuracy, and discretion.
• Collaborate with reception to ensure excellent member service.
• Build relationships with members and relay feedback to management.
• Maintain a fun, approachable, and professional atmosphere.

Skills

1+ year experience

High-volume phone handling

Problem solving

Attention to detail

Communication skills

Flexible schedule

Job description

The Source Hotel in Denver's RiNo Art District is seeking a part-time Host/Hostess to greet guests, manage reservations, and uphold Crescent's service standards. Join a dynamic team in a modern setting within a vibrant marketplace of dining and retail.

Ideal candidates have 1+ year of relevant experience, can handle high-volume phone inquiries, and work a flexible schedule including nights and weekends. Competitive wages and a strong benefits package await.