Guest Experience Host - NYC Lounge (Part-Time)

HOSPITALITY GS INC; New York (NY); Sur place; USD 23 000 - 30 000; Temps partiel

Résumé du poste

Beekman Rooftop LLC dba Ophelia Lounge in New York, NY seeks a part-time Host/Hostess. You will warmly greet guests, assist with reservations and seating, and ensure smooth front-of-house operations. You will input online orders, manage seating to guest preferences, and maintain a welcoming environment.

The role involves standing for long periods, strong interpersonal and telephone skills, and a flexible, guest-focused approach. Multilingual abilities are a plus.

Qualifications

• No previous restaurant experience or training required. On the job training will be provided. Experience is a plus.
• Must be a team player and demonstrate organizational skills.
• Must have excellent interpersonal skills and confidence.
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Excellent verbal and telephone skills to communicate clearly and effectively with guests.
• Must have exceptional grooming habits.
• Ability to work in a fast paced environment.
• Fluency in other languages are a plus.
• Be flexible and willing to assist as needed to ensure all restaurant standards are met.

Responsabilités

• Warmly and graciously greets all guests upon arrival.
• Open front door for guests entering or leaving the restaurant when possible.
• Record guest names and party size when immediate seating is limited.
• Call out name and/or party number when tables become available.
• Provide guests with estimated waiting time; maintain professionalism with difficult guests.
• Accommodate special seating requests when possible.
• Seat guests based on preferences and flow of service stations.
• Offer menu and announce server's name upon seating; ensure table is properly presented.
• Relay messages to servers and bussers as needed.
• Maintain mints and toothpicks at host stand.
• Clean menus of stains and debris.
• Perform other duties as assigned by manager on duty.
• Thank guests as they leave and invite them to return.
• Relay guest feedback to manager on duty.
• Explain restaurant concept to guests.
• Give directions to the restaurant when asked.
• Input online orders into POS and review OpenTable reservations.

Connaissances

Team player

Organizational skills

Interpersonal skills

Verbal communication

Telephone skills

Grooming

Flexibility

Multilingual

Outils

OpenTable

POS system

Description du poste

Beekman Rooftop LLC dba Ophelia Lounge in New York, NY seeks a part-time Host/Hostess. You will warmly greet guests, assist with reservations and seating, and ensure smooth front-of-house operations. You will input online orders, manage seating to guest preferences, and maintain a welcoming environment.

The role involves standing for long periods, strong interpersonal and telephone skills, and a flexible, guest-focused approach. Multilingual abilities are a plus.