Guest Experience Host - Meals on Shift & First Impressions

Hei Hotels Inc.; Dallas (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical and Dental coverage

Vision insurance

Vacation and Holidays

Pet insurance

401(k) with matching

Job summary

Hotel Crescent Court in Dallas is seeking a courteous host/hostess to create memorable first impressions. You will greet guests, manage seating, and present menus with polished hospitality.

As the frontline ambassador, you will maintain dining room setup, coordinate with team via logbook, and ensure smooth guest flow while upholding HEI standards of service, safety, and guest satisfaction.

Qualifications

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
• Maintain proper set-up of dining room.
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Guest service

Seating guests

Menu knowledge

Communication skills

Conflict resolution

Job description

Hotel Crescent Court in Dallas is seeking a courteous host/hostess to create memorable first impressions. You will greet guests, manage seating, and present menus with polished hospitality.

As the frontline ambassador, you will maintain dining room setup, coordinate with team via logbook, and ensure smooth guest flow while upholding HEI standards of service, safety, and guest satisfaction.