Guest Experience Host – Luxury Resort

Vinarosa Resort and Spa; Santa Rosa (CA); On-site; USD 2,479,680 - 3,030,720; Full time

Job summary

Vinarosa Resort is seeking a Host/Hostess to warmly welcome guests, manage reservations, and coordinate seating in our upscale dining venues. You will play a key role in delivering a polished guest experience and smooth service flow.

The role requires strong interpersonal skills, the ability to multitask, and a professional demeanor in a fast-paced luxury setting. Evening, weekend, and holiday shifts are expected.

Qualifications

• Previous hotel, resort, or upscale restaurant hosting experience preferred.
• Excellent communication and guest-service oriented demeanor.
• Ability to multitask and stay composed in high-volume environments.

Responsibilities

• Greet guests promptly and warmly upon arrival, providing a professional and welcoming first impression
• Manage reservations and walk-in traffic using designated reservation and seating systems
• Coordinate table assignments to support proper service pacing and balanced server sections
• Communicate accurate wait times and dining options to guests in a courteous manner
• Monitor dining room flow and collaborate with service staff to optimize table turns
• Maintain awareness of special requests, accessibility needs, and guest preferences
• Answer phones, respond to guest inquiries, and provide information about menus and amenities
• Support service recovery efforts by escalating guest concerns to leadership as appropriate
• Maintain cleanliness and organization of the host stand and entrance areas
• Assist with opening and closing duties including setup, breakdown, and side work
• Adhere to appearance, grooming, and professionalism standards at all times
• Follow safety, sanitation, and workplace conduct guidelines consistently

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Tools

Reservation systems

Job description

Vinarosa Resort is seeking a Host/Hostess to warmly welcome guests, manage reservations, and coordinate seating in our upscale dining venues. You will play a key role in delivering a polished guest experience and smooth service flow.

The role requires strong interpersonal skills, the ability to multitask, and a professional demeanor in a fast-paced luxury setting. Evening, weekend, and holiday shifts are expected.