Busser - PT

Vinarosa Resort and Spa; Santa Rosa (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Vinarosa Resort and Spa in Santa Rosa, California, is seeking a Busser / Server Assistant to support the Food & Beverage service team by maintaining clean, organized dining environments across restaurants, bars, lounges and events. You will help ensure tables are cleared, reset, and staged promptly to uphold luxury standards.

This role emphasizes teamwork, urgency, and attention to cleanliness and guest satisfaction, assisting servers, hosts, and leadership to keep service flowing smoothly and

Qualifications

• Experience in restaurant or hospitality preferred but not required.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to cleanliness and detail.
• Clear communication and teamwork skills.
• Commitment to service excellence and safety standards.

Responsibilities

• Clear and reset tables promptly in accordance with service standards
• Maintain cleanliness of dining areas, service stations, and guest pathways
• Assist servers with pre-bussing, water service, and table maintenance
• Stock and replenish linens, silverware, glassware, and service supplies
• Support service pacing by ensuring tables are guest-ready at all times
• Assist with opening, closing, and side work duties as assigned
• Transport dirty dishes and glassware safely to dishwashing areas
• Follow food safety, sanitation, and hygiene standards consistently
• Communicate table status and guest needs to servers and hosts
• Support banquet and event service execution when scheduled
• Handle service equipment safely and responsibly
• Respond professionally to guest requests and escalating when appropriate

Skills

Fast-paced environment

Communication

Teamwork

Attention to detail

Service excellence

Job description

Position Summary

The Busser / Server Assistant supports the Food & Beverage service team by maintaining clean, organized, and well-prepared dining environments that enable exceptional guest experiences at Vinarosa Resort. This role is essential to service flow, table readiness, and overall operational efficiency across restaurants, bars, lounges, and event venues. Bussers work closely with servers, hosts, and leadership to ensure tables are cleared, reset, and staged promptly according to service standards. Attention to cleanliness, urgency, and detail is critical to guest perception and satisfaction. The role contributes directly to service pace, table turns, and team productivity. Through teamwork and consistency, the Busser helps uphold luxury brand standards and supports positive guest impressions.

Key Responsibilities

• Clear and reset tables promptly in accordance with service standards
• Maintain cleanliness of dining areas, service stations, and guest pathways
• Assist servers with pre-bussing, water service, and table maintenance
• Stock and replenish linens, silverware, glassware, and service supplies
• Support service pacing by ensuring tables are guest-ready at all times
• Assist with opening, closing, and side work duties as assigned
• Transport dirty dishes and glassware safely to dishwashing areas
• Follow food safety, sanitation, and hygiene standards consistently
• Communicate table status and guest needs to servers and hosts
• Support banquet and event service execution when scheduled
• Handle service equipment safely and responsibly
• Respond professionally to guest requests and escalating when appropriate

Leadership & Cultural Expectations

• Demonstrate reliability, accountability, and urgency during service
• Maintain a guest-first mindset in all support functions
• Communicate clearly and respectfully with team members
• Remain calm and focused during peak service periods
• Collaborate closely with servers, hosts, and kitchen teams
• Uphold appearance, grooming, and conduct standards
• Contribute positively to a culture of teamwork and mutual support

Required Skills & Qualifications

• Previous restaurant or hospitality experience preferred but not required
• Ability to work efficiently in a fast-paced environment
• Strong attention to cleanliness and detail
• Clear communication and teamwork skills
• Commitment to service excellence and safety standards

Physical & Scheduling Requirements

This position requires standing and walking for extended periods, lifting and carrying items up to 40 pounds, and frequent bending and reaching. Flexible availability is required, including evenings, weekends, holidays, and special events.

Work Environment Statement

The work environment includes indoor and outdoor dining areas within a luxury resort setting. Employees may be exposed to varying noise levels, temperatures, and guest volumes.

Equal Opportunity Employer Statement

Vinarosa Resort, managed by Ensemble Hospitality, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable California law.