Ibis | Host

Omni Hotels & Resorts; Port Everglades (FL); On-site; USD 18,000 - 30,000; Full time

Job summary

Omni Fort Lauderdale Hotel in Fort Lauderdale, FL, is seeking a friendly Host to welcome guests, manage seating, and support multiple dining outlets. You will greet guests, assist with reservations, and ensure a smooth flow of service across outlets as business needs require.

Excellent communication, multitasking, and a professional appearance are essential. The role requires flexibility to work varied schedules, including weekends and holidays, at different dining locations.

Qualifications

• Minimum one year experience in a host or guest-facing hospitality role preferred.
• Fine dining or steakhouse experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and remain organized in a high-volume environment.
• Professional appearance, demeanor, and performance standards required.
• Ability to work a flexible schedule, including weekends and holidays and overtime.

Responsibilities

• Greets guests promptly and courteously upon arrival and maintains a polished demeanor.
• Manages reservations and guest inquiries via phone and reservation systems.
• Monitors dining room activity to ensure seating flow and guest comfort.
• Seats guests and provides menus according to service standards.
• Assists management with opening, closing and operational readiness of dining areas.
• Supports service staff to ensure efficient operations.

Skills

Verbal communication

Written communication

Multitasking

Tools

POS systems

OpenTable reservations

Job description

Omni Fort Lauderdale Hotel The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE:

The Host is responsible for creating a welcoming and professional first and last impression for guests while supporting the overall flow and service of food and beverage operations. This role ensures guests are greeted, seated, and assisted in a timely and courteous manner and provides guest service support across multiple outlets and locations as assigned, based on business needs.

Essential duties include, but are not limited to:

• Provides guest service support across food and beverage outlets, as assigned based on business needs
• Greets guests promptly and courteously upon arrival, maintaining a polished and professional demeanor
• Manages reservations and guest inquiries via phone and reservation systems using sound judgment and accurate timing
• Monitors dining room activity to ensure appropriate seating flow, guest comfort, and service coordination
• Seats guests by identifying clean, available tables and providing menus in accordance with service standards
• Assists managers with opening, closing, and operational readiness of dining areas
• Anticipates guest needs and responds appropriately to enhance the guest experience
• Manages guest flow during peak periods and maintains order at the restaurant entrance
• Assists service staff as needed to support efficient operations
• Maintains familiarity with menus, daily specials, VIP guests, function sheets, and hotel activities
• Thanks guests upon departure and invites them to return, ensuring a positive closing interaction
• Duties, responsibilities, and work locations may change or be assigned at any time based on business needs
• Must be available to work varied schedules, shifts, and locations, including weekends, holidays, overtime, and different outlets as assigned

Qualifications

• Minimum one (1) year experience in a host or guest-facing hospitality role preferred
• Fine dining or steakhouse experience preferred
• Strong verbal and written communication skills
• Ability to multitask and remain organized in a high-volume environment
• Professional appearance, demeanor, and performance standards required
• Ability to work a flexible schedule, including weekends and holidays and overtime

Work Environment & Physical Requirements

• Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance
• Ability to stand and walk for extended periods, including entire shifts
• Requires repetitive motion
• Work may be performed in indoor and outdoor environments

Tools & Equipment

• POS and reservation systems/open table
• Computer, phone, printer

Additional Responsibilities

• Performs other duties as assigned

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.