Guest Experience Host - Lakeside Bar & Dining

HEI Hotels & Resorts; Chicago (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Vision insurance

401(k) matching

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a Host/Hostess in Chicago. You will greet guests, escort them to tables, and present menus, delivering warm, attentive service that sets the tone for a memorable dining experience.

Responsibilities include maintaining logs, coordinating with shifts, and ensuring dining room readiness. You will handle reservations, assist with special events, and contribute to a seamless guest journey in our vibrant setting.

Qualifications

• Ability to understand guest requests, reservations, and promotional materials.
• Ability to remember menu items and seating arrangements.
• Ability to move through a crowded dining room to seat guests.
• Strong communication with guests, supervisors, and coworkers.

Responsibilities

• Meet and greet guests, offer seating choices, and escort to tables.
• Maintain logbook and coordinate between shifts.
• Keep dining room setup proper and organized.
• Manage reservations and special function arrangements.
• Adhere to attendance rules and be reliable.
• Perform other duties as assigned.

Skills

Guest service

Communication

Multitasking

Problem solving

Team collaboration

Job description

HEI Hotels & Resorts is seeking a Host/Hostess in Chicago. You will greet guests, escort them to tables, and present menus, delivering warm, attentive service that sets the tone for a memorable dining experience.

Responsibilities include maintaining logs, coordinating with shifts, and ensuring dining room readiness. You will handle reservations, assist with special events, and contribute to a seamless guest journey in our vibrant setting.