Guest Experience Specialist - Sports & Events

Arizona Athletic Grounds; Mesa (AZ); On-site; USD 19,000 - 28,000; Part time

Job summary

Arizona Athletic Grounds in Mesa, AZ is seeking part-time Guest Services Staff to be the first point of contact for visitors. You will manage front desk tasks, assist with check-in, provide directions, and help guests with events and facility services in a fast-paced outdoor venue.

The role emphasizes a white-glove, hospitality mindset, strong communication, and the ability to work with cross-functional teams such as security and operations.

Qualifications

• High School Diploma or GED required.
• Valid driver's license required for golf cart and equipment.
• Comfortable using basic office systems and scheduling tools.

Responsibilities

• Serve as a primary point of contact for guests and visitors.
• Provide hospitality and high-touch guest experiences.
• Front desk operations including check-in/check-out and access control
• Provide information about events, amenities, schedules, and services
• Coordinate with internal departments to ensure smooth guest flow
• Handle inquiries with professionalism and discretion

Skills

Customer service

Communication skills

Professional appearance

Multitasking

Team collaboration

Problem solving

Education

High School Diploma or GED

Tools

Office systems

Scheduling tools

Communication platforms

Job description

Arizona Athletic Grounds in Mesa, AZ is seeking part-time Guest Services Staff to be the first point of contact for visitors. You will manage front desk tasks, assist with check-in, provide directions, and help guests with events and facility services in a fast-paced outdoor venue.

The role emphasizes a white-glove, hospitality mindset, strong communication, and the ability to work with cross-functional teams such as security and operations.