Indoor Sporting Complex (Spo Cha) Associate

Round1 Entertainment Inc; Glendale (AZ); Presencial; USD 26 000 - 34 000; Tempo parcial

Resumo da oferta

Round1 Entertainment Inc. in Glendale, AZ is seeking a friendly, outgoing team member to deliver exceptional customer service in a fast-paced, family-friendly facility.

The role supports Spo-Cha operations, enforces house rules, and helps guests with registrations, memberships, and activities. The ideal candidate has a high school diploma or GED, open availability (nights/weekends preferred), and 1–2 years in hospitality or retail.

Qualificações

• High school diploma or GED required.
• Open availability, especially nights and weekends preferred.

Responsabilidades

• Communicate effectively in a large, crowded facility so guests can hear you.
• Provide excellent customer service to guests.
• Operate and assist all functions related to the POS (Point-of-Sale) system, including guest registration and enrollment.
• Inform guests and promote the Round1 membership card.
• Handle customer inquiries at the guest reception desk, activities floor, and service counter.
• Perform daily maintenance & safety inspections; observe and report safety hazards.
• Monitor and engage guests on Spo-Cha floor; enforce house rules to prevent dangerous play.
• Report injuries to MOD/GM as needed and follow company guidelines.
• Report facility or equipment issues to management and maintenance teams.
• Assist guests with activity rules and procedures.
• Host events, birthday parties, and group activities when assigned.
• Perform light cleaning to maintain the facility.
• Maintain sanitary practices in food/beverage areas and kitchen.
• Prepare and serve food/drinks at the snack bar.
• Organize and maintain equipment storage.
• Perform inventory counts and inventory management.
• Perform other tasks as assigned by supervisors.

Conhecimentos

Customer service

Communication

POS system

Guest registration

Formação académica

High School diploma or GED

Ferramentas

POS system

Descrição da oferta de emprego

Are you into video games, bowling, or karaoke? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire!

This position is responsible for providing exceptional customer service while supporting the operation of the Spo-Cha Department. Monitor and enforce the “House Rules”, while ensuring all guests and employee are in a safe environment.

Applicants MUST have a high school diploma or GED. Open availability, especially nights and weekends preferred.

Essential Duties

• Able to communicate in a large and crowded facility. Project voice so all guests can hear.
• Provide excellent customer service to customers.
• Operate and assist all functions related to the “POS” Point-of-Sale system, including guest registration and enrollment.
• Inform guests and promote the Round 1 membership card.
• Handle customer inquiries at the guest reception desk, activities floor, and service counter.
• Perform daily maintenance & safety inspections. Observe and report any safety hazards.
• Monitor and engage guests on Spo-Cha floor, prevent dangerous play/actions by enforcing house rules.
• In the event of customer injuries/accidents, follow company guidelines. Immediately report and document to MOD, GM as necessary.
• Report any facility or equipment damage/malfunction to management and mechanic team.
• Assist guests with activity rules and procedures.
• When assigned - Host events, birthday parties, & group activities.
• Regularly perform light cleaning to maintain the facility.
• Maintaining sanitary and hygienic practices in the food and beverage area and kitchen.
• Prepare and serve food / drinks at the snack bar.
• Organize and maintain all equipment storage.
• Perform inventory counts and inventory management.
• Perform other tasks as assigned by direct supervisors and management.

Non-Essential Duties

• Conduct alcohol and age restriction control in accordance with company policy.
• Conduct “lost and found” procedure in accordance with company policies.
• Participate in, and engage in the improvement of the Spo-Cha department. Including finding ways to maximize efficiency and reduce costs.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications

• A High School diploma is required for all applicants.
• A minimum of one to two years’ experience in a hospitality or retail environment is preferred.

Work Environment

While performing the duties of this job, the employee regularly works in a fast-paced, high energy work environment. Elevated levels of noise, dust and activity can and should be expected. The noise level in the work environment is usually loud. All employees are expected to perform their job duties in this environment with no issue. Any potential issues you may have working in this environment MUST be disclosed to management prior to signing this document.

Physical Demands

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms to perform their job duties. Lifting and/or move up to 100lbs with assistance is required. The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.