Guest Experience Host - Hotel (Part-Time)

Aparium Hotel Group; Des Moines (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Surety Hotel in Des Moines, part of Aparium Hotel Group, is seeking a Part Time Restaurant Host to join our guest-centered F&B team. You’ll greet guests, guide them through a welcoming service sequence, and help create memorable dining experiences in Mulberry Street Tavern.

Ideal candidates bring at least one year of server experience, an IPACT alcohol certificate or ability to obtain within 30 days, and fluency in English. Evening availability and a flexible schedule are required.

Qualifications

• Minimum of one year experience as a Restaurant or Event/Banquet server.
• IPACT Alcohol service certification or ability to obtain within 30 days of hire.
• Must meet local age requirements to serve alcohol.
• Available to work a flexible schedule to include nights, weekends and holidays.
• Fluency in English both verbally and non-verbally.
• Evening availability required.

Responsibilities

• Uphold and model the company’s principles of People, Place and Character, driving collaboration, intuition and translocal hospitality
• Assist in all aspects of a guest’s experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring proper steps of service to create exceptional guest experiences; executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary
• Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
• Be accountable for working knowledge of the menus, menu ingredients and what is unavailable for the day; and to serve alcohol safely, responsibly, and legally; and of course, accurately account for all monetary transactions during your shift
• Serve food and beverage items based upon each guest’s specific requests by respecting the health and safety measures procedures to keep you and the guest safe and healthy
• Ensure your work stating is clean and organized, with the utmost respect for your guests, peers, and equipment; and ensure you demonstrate a sense of urgency for guest requests
• Demonstrate an understanding of basic culinary and beverage terms and strive to know more through constant study of your craft; use your knowledge of the food and beverage menu to create exceptional dining experiences
• Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed; and communicate promptly with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion
• Assist in other areas of the F&B Department as needed, including but not limited to, Banquets, Bar and In-Room Dining

Skills

Guest service

English fluency

Teamwork

Flexibility

Education

IPACT alcohol service certification

Job description

Surety Hotel in Des Moines, part of Aparium Hotel Group, is seeking a Part Time Restaurant Host to join our guest-centered F&B team. You’ll greet guests, guide them through a welcoming service sequence, and help create memorable dining experiences in Mulberry Street Tavern.

Ideal candidates bring at least one year of server experience, an IPACT alcohol certificate or ability to obtain within 30 days, and fluency in English. Evening availability and a flexible schedule are required.