Guest Experience Host – Front of House (Shell Beach)

The Old Custom House Inc.; Pismo Beach (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Food Handler training

RBS training

Job summary

Custom House Restaurant Group, opening a new Shell Beach location, seeks an organized and friendly Host to set the tone for guests’ experiences. You will greet guests, manage reservations, and help maintain a smooth dining room during service.

The role requires a friendly, professional demeanor, strong communication, and the ability to work in a fast-paced environment. Training and California Food Handler Certification are provided or funded as per policy.

Qualifications

• Experience in host/guest service preferred but not required.
• Proficient with POS systems and cash handling.
• Strong communication and guest-service skills.
• Friendly, professional demeanor and teamwork.
• Must be able to lift up to 50 pounds.
• California Food Handler Certification required or ability to obtain it.

Responsibilities

• Welcome and greet guests as they arrive.
• Manage reservations and waitlists.
• Escort guests to tables and present menus.
• Maintain an organized host stand and welcoming area.
• Answer phones and assist guests with questions or reservations.
• Take phone orders for takeout and enter orders into the POS system.
• Process takeout transactions and handle cash and card payments.
• Package takeout orders and coordinate pickup with guests.
• Communicate with servers and management regarding seating and wait times.
• Help maintain a smooth flow of service in the dining room.
• Assist with guest needs and front-of-house support as needed.

Skills

Customer service

POS systems

Cash handling

Communication

Job description

Custom House Restaurant Group, opening a new Shell Beach location, seeks an organized and friendly Host to set the tone for guests’ experiences. You will greet guests, manage reservations, and help maintain a smooth dining room during service.

The role requires a friendly, professional demeanor, strong communication, and the ability to work in a fast-paced environment. Training and California Food Handler Certification are provided or funded as per policy.