Guest Experience Host - Front of House, Restaurant

FB Society; Jacksonville (FL); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

401k after 1 year

Growth opportunities

Job summary

Whiskey Cake in Jacksonville is seeking friendly team members to warmly greet guests, manage reservations, and ensure a smooth dining experience from first hello to last goodbye.

Candidates should be enthusiastic, reliable, able to stand for long periods, and comfortable reading/writing in English. OpenTable experience is a plus, and we offer medical insurance, a 401k after one year, and growth opportunities.

Qualifications

• Fun, energetic, and work with a genuine care for the guest experience.
• Prior restaurant experiences is desired, but not required.
• Must be able to read, write, and speak English.
• Stand for long periods & be able to lift a minimum of 50 lbs.
• OpenTable experience is a plus.

Responsibilities

• Interact with all guests and co-workers in a professional, hospitable, and friendly manner.
• Arrive on time for scheduled shifts, ready to work. The proper uniform should be worn at all times including dress, make-up, hair, and jewelry.
• Properly accept and book reservations. When there is not the guest’s desired time available, offering an alternative time slot or option to ensure the guest joins us.
• Calculate, note, and quote accurate wait times. When the wait is extensive, being sure to offer the bar for cocktails and appetizers before heading to the table for dinner.
• Keep floors, entry, and aisleways clean and free of debris.
• Assist in bussing tables, when we are on a wait or in need of a table immediately.
• Provide guests “right of way” and assist guests needing directions around the restaurant.
• Genuinely thank all departing guests for dining with us and welcome all guests joining us.
• Be familiar with all restaurant information to be able to answer any guest questions or address any concerns.
• Answer all phone calls and fulfill any guest needs; be able to place calls on hold when needed or direct the call to the proper department; communicate any important information to the managers on duty.

Skills

Fun and energetic

Guest interaction

Customer service mindset

Professional communication

OpenTable experience

Education

High School diploma or equivalent

Tools

OpenTable experience

Job description

Whiskey Cake in Jacksonville is seeking friendly team members to warmly greet guests, manage reservations, and ensure a smooth dining experience from first hello to last goodbye.

Candidates should be enthusiastic, reliable, able to stand for long periods, and comfortable reading/writing in English. OpenTable experience is a plus, and we offer medical insurance, a 401k after one year, and growth opportunities.