Guest Experience Host - Front Desk & Reservations

Hudson Yards; New York (NY); On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Time off

Pet insurance

401(k) with employer match

Employee Assistance Program

TAO Savings Marketplace

Employee discounts

Job summary

Hudson Yards is seeking a part-time guest host to guide guests to seating and help maintain a welcoming entrance area within a Tao Group Hospitality venue in New York City.

The role requires prior hospitality and host experience, with a strong focus on guest service, teamwork, and the ability to work in a fast-paced environment. Training is provided, and flexible hours including evenings and weekends may be required.

Qualifications

• Previous hospitality experience.
• Previous host person experience.
• Experience in a high-volume restaurant/nightclub/lounge.

Responsibilities

• Anticipates and accommodates the needs of the guest.
• Maintains the general cleanliness and orderliness of the entrance area.
• Complies with Department of Health and company sanitation standards.
• Actively takes and processes reservations for guests.
• Assists with incoming calls and answering questions from guests.
• Responsible for checking guests’ coats and other belongings (where applicable).
• Assists with setting up front desk area, performs side-work and other opening/closing procedures as directed by management.
• Ensures that all appropriate menus are printed and ready for service.
• Collects menus throughout the venue during shift.
• Completes opening duties as assigned or directed.
• Completes closing duties as assigned or directed.
• Reports all breakage, and damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.
• Assist and/ or complete additional tasks as assigned.

Skills

Communication skills

Teamwork

Stamina

Customer service

Education

Hospitality experience required

Previous host experience

High-volume venue experience

Job description

Hudson Yards is seeking a part-time guest host to guide guests to seating and help maintain a welcoming entrance area within a Tao Group Hospitality venue in New York City.

The role requires prior hospitality and host experience, with a strong focus on guest service, teamwork, and the ability to work in a fast-paced environment. Training is provided, and flexible hours including evenings and weekends may be required.