Guest Experience Host | Front Desk & Memberships

Heyday; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Job summary

You are the foundation of our organization\'s success. An expert in creating a world-class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Heyday in New York, NY is seeking a front-line host focused on delivering a world-class guest experience. You connect with guests, share product recommendations, anticipate needs, and resolve questions to help our skincare

Qualifications

• Outstanding customer service and problem-solving skills.
• Confidence when recommending memberships, packages, and product.
• The ability to prioritize and multi-task within a fast-paced environment.
• Initiate tasks and perform duties without direction.
• Excellent communication skills and be able to work with a wide range of personalities.
• Superior organizational skills.
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients
• Educate clients on current promotions, memberships, packages, and future appointments
• Assist with re-stocking products
• Help with daily shop tasks and projects
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members
• Assist with the training and coaching of new hires for the Host team
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

Skills

Customer service

Problem-solving

Sales/persuasion

Multitasking

Initiative

Communication skills

Organizational skills

Flexible schedule

Job description

You are the foundation of our organization\'s success. An expert in creating a world-class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Heyday in New York, NY is seeking a front-line host focused on delivering a world-class guest experience. You connect with guests, share product recommendations, anticipate needs, and resolve questions to help our skincare