Guest Experience Host - Front Desk & Concierge

Mainsail Lodging & Development; Naples (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

HSA & FSA Options

Life & Disability Plan Options

401K Retirement Plan

Paid Time Off

Holiday Pay

Career Training & Development

Job summary

Mainsail Lodging & Development is seeking a Front Desk Host in Naples, FL to deliver a warm, personalized welcome and support guests with check-in, concierge services, and bell staff support.

The role requires strong communication, guest service skills, and the ability to work with high-tech hotel amenities; prior Opera PMS is preferred. Strong teamwork and flexible hours across shifts are expected.

Qualifications

• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Opera PMS experience preferred.

Responsibilities

• Interact with guests by providing exceptional customer service and personalizing their experience.
• Escort guests to rooms according to preferences and notice nonverbal cues.
• Process mobile arrivals and assist with remote check-in.

Skills

Customer service

Communication skills

Guest interaction

Teamwork

Education

High School diploma or higher

Tools

Opera PMS

Job description

Mainsail Lodging & Development is seeking a Front Desk Host in Naples, FL to deliver a warm, personalized welcome and support guests with check-in, concierge services, and bell staff support.

The role requires strong communication, guest service skills, and the ability to work with high-tech hotel amenities; prior Opera PMS is preferred. Strong teamwork and flexible hours across shifts are expected.