Front Desk Agent (Full Time)

3II MPM Innovation; United States; On-site; USD 20,000 - 29,000; Full time

Job summary

Luminary Hotel & Co is seeking a Front Desk Host to deliver exceptional guest services at check-in, bell services, and concierge help. The role emphasizes personalizing guest experiences and showcasing the hotel's unique story.

The position involves assisting with mobile check-ins, guiding guests, and coordinating with various hotel services to ensure memorable stays. Starting wage is competitive, with opportunities for growth in hospitality operations.

Qualifications

• High School diploma or higher.
• Previous hospitality experience preferred.

Responsibilities

• Interact with guests to provide exceptional customer service using guest name.
• Know all hotel functions to showcase the hotel and its unique story to guests.
• Assign and escort guests to rooms according to preferences.
• Process mobile arrivals and remote check-in.
• Engage with high-tech amenities and applications.
• Collect and verify payment methods and issue room keys while preserving confidentiality.
• Provide local information as a concierge and assist with reservations or tours.
• Assist guests with luggage, storage, and delivery of luggage and mail.
• Respond to guest inquiries.
• Follow scheduled shifts, breaks, and lunches.
• Report accidents or unsafe conditions to management and complete safety training.
• Communicate clearly and professionally; maintain written records accurately.
• Build positive working relationships with colleagues.

Skills

Guest interaction

Customer service

Communication

Concierge knowledge

Technology aptitude

Education

High School diploma or higher

Job description

Front Desk Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. The rooming of each guest utilizing advanced technology to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Management Company of Mainsail Lodging & Development.

Starting pay rate is $18.00 per hour.

Essential Functions

• Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest name.
• Responsible to know all functions to showcase the hotel and the hotel's unique story to each guest.
• Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable.
• Process mobile arrivals and execute flawless service in remote check in area.
• Ability to engage and navigate high tech amenities and applications.
• Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond.
• Serve as a concierge by providing local information for shopping, dining, and recreational destinations.
• Be prepared to assist guests in setting up reservations or tours in the area.
• Assist with guest luggage and receive, store, and deliver both luggage and mail.
• Respond to guest inquiries.
• Follow scheduled shifts and follow break and lunch requirements.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Report any suspicious activity or unusual items in room.
• Report any irregular behavior from guests in public areas and or in room.
• Ability to take initiative and handle assignments with limited supervision.
• Follow all hotel policies and procedures as outlined in the team member handbook.
• Maintain cleanliness and order of work area.

Qualifications

• High School diploma or higher
• Previous hospitality experience preferred","mainsain","b",