Guest Experience Host — Friendly Front of House

The Cheesecake Factory Incorporated; Boston (MA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Paid vacation

Sick time

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Flexible scheduling

Faster pay

Meal discounts

Career growth

Job summary

The Cheesecake Factory Incorporated in Boston is seeking a Host to deliver a warm, guest-focused greeting, manage the waitlist and reservations, and guide guests to seating while maintaining a smooth flow in a high-volume restaurant.

You’ll quote accurate wait times, coordinate with the front-of-house team, and help create a welcoming atmosphere from arrival to departure. Flexible full-time or part-time opportunities with competitive benefits available.

Qualifications

• Previous restaurant, hospitality, customer service, or food service industry experience preferred.
• Ability to greet guests warmly and manage waitlists and reservations.
• Excellent communication and interpersonal skills with a friendly, professional demeanor.

Responsibilities

• Warmly greet guests creating a positive first impression
• Use a floor plan and follow a seating rotation to assign tables promoting guest satisfaction
• Provide accurately quoted wait times while managing reservations to support smooth guest flow
• Support front of house operations and teamwork to enhance the guest experience
• Answer phones with a sense of urgency, helping guests with general questions
• Follow instructions with attention to detail and consistency
• Demonstrate ownership of sidework and closing tasks
• Multitask and work well under pressure while maintaining cleanliness and organization
• Work with speed and efficiency in a fast paced, full-service restaurant

Skills

Hospitality experience

Customer service

Strong communication

Job description

The Cheesecake Factory Incorporated in Boston is seeking a Host to deliver a warm, guest-focused greeting, manage the waitlist and reservations, and guide guests to seating while maintaining a smooth flow in a high-volume restaurant.

You’ll quote accurate wait times, coordinate with the front-of-house team, and help create a welcoming atmosphere from arrival to departure. Flexible full-time or part-time opportunities with competitive benefits available.