Guest Experience Host - Flexible Hours & Growth

The Cheesecake Factory; Seattle (WA); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Paid vacation and sick time

Medical, Dental, Vision, and Prescr.

Virtual Care and no-cost online mental

50% off shift meals

25% dining discount

HELP Fund (Hardship and Emergency LifL

Job summary

The Cheesecake Factory in Seattle is seeking a friendly Host to warmly greet guests, manage the waitlist, and accommodate reservations. You’ll quote accurate times, engage guests in conversation, and encourage them to explore our iconic menu or bakery case, answering questions along the way.

With pride and a passion for hospitality, you’ll help ensure every guest feels welcomed and cared for from start to finish.

Qualifications

• Previous restaurant, hospitality, customer service, or food service experience preferred.

Responsibilities

• Warmly greet guests creating a positive first impression.
• Use a floor plan and follow a seating rotation to assign tables promoting guest satisfaction.
• Provide accurately quoted wait times while managing reservations to support smooth guest flow.
• Play an important role in front of house operations, supporting teamwork to enhance the overall guest experience.
• Answer phones with a sense of urgency, helping guests with general questions.
• Follow instructions with attention to detail and consistency.
• Demonstrate ownership of sidework and closing tasks.
• Multitask and work well under pressure while maintaining cleanliness and organization.

Skills

Customer service

Hospitality

Communication

Guest relations

Job description

The Cheesecake Factory in Seattle is seeking a friendly Host to warmly greet guests, manage the waitlist, and accommodate reservations. You’ll quote accurate times, engage guests in conversation, and encourage them to explore our iconic menu or bakery case, answering questions along the way.

With pride and a passion for hospitality, you’ll help ensure every guest feels welcomed and cared for from start to finish.