Guest Experience Host - Fine Dining (Flexible Hours)

Omni Hotels & Resorts; Boston (MA); On-site; USD 44,000 - 47,000; Full time

Job summary

Omni Hotels & Resorts at Omni Parker House in Boston seeks a Host - Greeter who delivers excellence in guest service by greeting guests, managing reservations and seating with warmth, and upholding restaurant standards from entry to departure.

This fast-paced role requires flexible hours including nights, weekends and holidays, sharp communication, attention to detail, and the ability to anticipate guests’ needs to create a memorable dining experience.

Qualifications

• Hands-on food and beverage knowledge in hospitality.
• Strong customer service and problem-solving abilities.
• Able to engage guests at all levels with warmth and professionalism.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Clear, concise written and verbal communication in English.

Responsibilities

• Greet guests and assist with seating arrangements and reservations.
• Maintain service standards and cleanliness of the host stand and restaurant area.
• Answer phones, manage reservations, and communicate guest needs to the team.
• Adhere to health, safety, and sanitation standards and SOPs.
• Attend required trainings and participate in daily stand-up meetings.

Skills

Food & beverage knowledge

Customer service

Communication

Multitasking

Tools

Payroll systems

Micros

POS systems

Job description

Omni Hotels & Resorts at Omni Parker House in Boston seeks a Host - Greeter who delivers excellence in guest service by greeting guests, managing reservations and seating with warmth, and upholding restaurant standards from entry to departure.

This fast-paced role requires flexible hours including nights, weekends and holidays, sharp communication, attention to detail, and the ability to anticipate guests’ needs to create a memorable dining experience.