Guest Experience Host — Fine Dining & Warm Service

Omni Hotels & Resorts; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Omni Hotels & Resorts in Austin is seeking a Host - Greeter to deliver excellence in guest service and manage restaurant operations. This role requires a friendly demeanor and the ability to maintain service standards while providing personalized guest experiences. Candidates should have hands-on food and beverage knowledge and relevant host experience in a fine dining environment. The position demands flexibility in working hours and a commitment to exceptional service standards.

Qualifications

• Hands-on food and beverage knowledge is required.
• A minimum of relevant host experience in a fine dining restaurant is preferred.
• Must be willing to work flexible hours including nights, weekends, and holidays.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Must maintain a professional appearance and high level of personal hygiene.

Responsibilities

• Deliver excellence in guest service by developing relationships with guests.
• Maintain compliance with health, safety, and sanitation standards.
• Ensure high-quality table sets and prompt service to guests.
• Report any maintenance needs for the restaurant equipment.
• Engage guests positively and handle complaints effectively.

Skills

Customer service skills

Problem-solving abilities

Food and beverage knowledge

Communication skills

Tools

Payroll systems

Micros

POS systems

Job description

Omni Hotels & Resorts in Austin is seeking a Host - Greeter to deliver excellence in guest service and manage restaurant operations. This role requires a friendly demeanor and the ability to maintain service standards while providing personalized guest experiences. Candidates should have hands-on food and beverage knowledge and relevant host experience in a fine dining environment. The position demands flexibility in working hours and a commitment to exceptional service standards.