Guest Experience Host — Downtown Pool & Bar (Part-Time)

Xfinity Live!; Kansas City (MO); On-site; USD 16,531 - 24,796; Part time

Job summary

Xfinity Live! is looking for a Host for The Pool at One Light, Two Light & Three Light in Kansas City. This part-time, on-site position involves greeting and assisting guests, managing reservations, and ensuring a smooth flow of operations at our urban oasis.

Successful candidates will have customer service experience, strong communication skills, and be able to work varied hours. Join our dynamic environment and contribute to memorable guest experiences!

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, with other languages preferred.
• Demonstrated ability to interact positively with guests and staff.

Responsibilities

• Answer phones and take messages/reservations.
• Welcome guests warmly and ensure a positive experience.
• Coordinate seating arrangements and maintain accurate wait lists.

Skills

Customer service experience

Fluent English

Effective communication

Job description

The Pool at One Light & Two Light
50 East 13th Street
Kansas City, MO 64110, USA

Description

The sweet spot between upscale design and down-home relaxation. Between the excitement of extra innings and the fun of late-night outings. This is One Rangers Way, modern apartment living with a Lone Star spirit. Steps from the home fields of the World Series Champion Texas Rangers and the Dallas Cowboys in the heart of the booming Arlington Entertainment District, and adjacent to Texas Live!, One Rangers Way offers an exhilarating lifestyle like nowhere else. Don’t miss out on the chance to be at the center of it all!

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.