Guest Experience Host - Dining Room & Reservations

Skytop Lodge, Inc; Pennsylvania; Hybrid; USD 17,000 - 25,000; Full time

Job summary

Skytop Lodge, Inc. is seeking a Host for the Windsor Dining Room. The role greets guests warmly, seats them, and manages reservations both by phone and in person using OpenTable.

You will greet guests, guide seating, and assist servers to ensure a smooth dining experience; you’ll also handle take-out orders and support service throughout shifts, including weekends.

Qualifications

• Problem solving quickly during service hours.
• Good guest relations and communication skills.
• Team-oriented with organizational skills.
• Ability to read, write and follow instructions in English.

Responsibilities

• Greet guests and seat them at appropriate tables.
• Use OpenTable for reservations and seating management.
• Ensure dining area is clean and ready before service begins.
• Provide information about menus, buffet vs. ala carte, and hotel activities.
• Assist with setting and clearing tables and supporting servers as needed.
• Handle guest take-out orders and assist with special requests.

Skills

Problem solving

Guest relations

Communication

Education

Ability to read, write and follow verbal or written instructions

English comprehension

Job description

Description

JOB TITLE: Host | Windsor Dining Room

JOB SUMMARY: Being a host is the first line of defense and most important job in a restaurant. You will be our primary resource person for ensuring the guest is greeted warmly and professionally. The host is responsible for taking guests to the correct table and servers are fairly being seated. As host you will be taking dining reservations both via telephone and in person.

REPORTS TO: Restaurant Supervisor/ Restaurant Manager

PRIMARY DUTIES AND FUNCTIONS:

Prior to meal service, check the following items:

• Answer all calls in a warm and professional manner
• Check reservation & guest information is correct within Opentable
• Review menus to ensure they are clean and presentable
• Make sure music is on
• Be knowledgeable of hotel activities as well as other F&B information

During meal service:

• Responsible for greeting guests, seating guests and using the Opentable program.
• Pull out guest’s chairs when they are arriving
• Clear extra settings from table if not being used
• Assist guests with information & explaining whether its buffet or ala carte.
• Work to create a pleasant experience for the guests in all respects
• Assist in clearing & setting tables
• Assist in carrying dirty trays to the kitchen
• Responsible for guest take-out orders - can receive tips!

After meal service:

• Close out all Opentable reservations
• Make extra copies of menus if needed
• Take the trash out
• Windex glass in the dining rooms front doors
• Check out with a supervisor before leaving

PRIOR EXPERIENCE: Previous work experience in food service is recommended.

RESPONSIBLE FOR: Maintaining accurate reser¬vation system, greeting and seating guest accordingly.

PHYSICAL DEMANDS: Must be able to work and be “on your feet” for long hours each day. Must be able to lift and carry trays ranging from one (1) to fifty (50) pounds in weight.

WORKING ENVIRONMENT: Schedule includes weekends and holidays and may include long hours on a daily basis. Work takes place primarily in the dining room, although other serving areas in the resort are sometimes used.

HAZARDS ENCOUNTERED: Spills or grease on walking surfaces; broken glassware or china; hot food, dishes or beverages.

NOTICE

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

Requirements

SKILLS REQUIRED: Ability to problem-solve quickly when necessary (as during service hours). Good guest relations’ skills. Good communication and organizational skills.

EDUCATIONAL REQUIREMENTS: Ability to read, write and follow verbal or written instructions. Ability to speak and understand English.

PERSONALITY REQUIREMENTS: Must genuinely enjoy working with the public and take pride in rendering fine service. Cheerfulness, a calm manner, flexibility and the ability to work in a team environment are essential.