Guest Experience Host – Bar & Social Lounge

ENT1009ECIL; Bethesda (MD); On-site; USD 23,000 - 26,000; Full time

Job summary

Sports & Social Bethesda is a premier sports bar and social lounge in the Pike & Rose Development, featuring an 18-foot LED display and a 2,000-square-foot outdoor patio. The Host provides friendly guest service, manages reservations and seating, and supports smooth operations during peak times.

Responsibilities include answering phones, greeting guests, and coordinating seating while maintaining a positive atmosphere.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English; other languages preferred.
• Strong communication skills with guests, employees and third parties.
• Reading and writing abilities used for reservations and seating.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills used regularly.
• May be required to work nights, weekends and/or holidays.

Responsibilities

• Answer phones and take messages/reservations.
• Maintain an accurate wait list when needed.
• Welcome guests on arrival and bid farewell as they leave.
• Greet guests in a friendly, upbeat manner.
• Communicate effectively with guests.
• Report problems to management promptly.
• Coordinate seating arrangements for fast, courteous service.
• Occasionally bus tables to expedite seating.

Skills

Customer service

Hosting

Communication

Reading & writing

Seating charts

Basic math

Evening/weekend availability

Job description

Sports & Social Bethesda is a premier sports bar and social lounge in the Pike & Rose Development, featuring an 18-foot LED display and a 2,000-square-foot outdoor patio. The Host provides friendly guest service, manages reservations and seating, and supports smooth operations during peak times.

Responsibilities include answering phones, greeting guests, and coordinating seating while maintaining a positive atmosphere.